000			00418nam a2200145Ia 4500
008			211101s2011 xx 000 0 eng d
020			_a9781259005213
082			_a153.6 A 44 C
100			_aKerry Patt
245		0	_aCrucial Conversations: Tools For Talking When Stakes Are High / 2nd Edn.
260			_bTota Mcgrow Hill Education Pvt. Ltd. New Delhi _c2011
300			_a244
650			_aExtension
942			_2ddc _cBK
999			_c21 _d21